But what exactly is the PDCA cycle?
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Within the PDCA cycle, you will need to test, analyze results, and finally improve the process.
Let's say that your customers are always complaining about your support team is slow. Now that you know that you have a problem, you will need to improve your team so they can be faster in customer support.
The PDCA Cycle In Detail
Depending on the problem, you may need the help and support of your team to ensure that you detail each step of the plan to prevent any failures.
During this stage, you need to make sure that you are able to answer to the following questions:
- What exactly is the problem that you need to solve?
- What resources will you need?
- What resources do you already have?
- Taking into consideration the resources that you have available, what is the best solution for the problem that you have in hands?
- What are the goals that can be considered the plan to be a success?
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One of the things that you need to keep in mind is that there is a chance for unexpected problems to occur. In addition, you need to make sure that everyone in your team knows exactly what they needed to do as well as their responsibilities.
This is the stage where you look at your plan and how things went and you evaluate if the plan actually worked or not as well as if it was well executed. In addition, you should also ask your team to identify any part or parts of the plan that was more problematic so that you can eliminate them next time.
In case there was any kind of problem executing the plan, you need to make sure that you find the root cause.
In case everything worked out fine and your team was able to get to the defined goals, then you can process and apply your initial plan.