Customer Focus
Customer Focus simply means that the definition of the quality of a product or service is defined by the customer himself.
When your organization has a customer focus, you need to gather much different information in order to provide your customers with exactly what they are looking for. Some of these informations include:
- who are your customers
- what do your customers need
- what features do they want to see in your product or service
- do your customers want a new product or service and which features should be included
- what do your customers feel about your products or services when comparing them to your competitor's products and services
- what can you do to keep your customers happy
When your organization has a customer focus, you need to gather much different information in order to provide your customers with exactly what they are looking for. Some of these informations include:
- who are your customers
- what do your customers need
- what features do they want to see in your product or service
- do your customers want a new product or service and which features should be included
- what do your customers feel about your products or services when comparing them to your competitor's products and services
- what can you do to keep your customers happy
