B. Critical to x (CTx) requirements
Six Sigma Certification Exam Questions with Answers
(Based on ASQ Black Belt BOK topics)
II. Organizational Process Management and Measures
B. Critical to x (CTx) requirements
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1) Joe, who recently obtained a lean six sigma certification at the green belt level, is in charge of a quality assurance division within Zeon Laptops. After conducting a customer expectation research, he advises engineers that the weight of new laptop models needs to be between 3 to 5 lbs. Which CT (x) requirement does this advice pertain to?
a) Critical-to-Cost (CTC) b) Critical-to-Delivery (CTD) c) Critical-to-Quality (CTQ) d) All of the above 2) Which is a defining characteristic of critical to x (CTx) requirements? Choose one answer. a) CTx requirements relate to business or customer requirements b) CTx requirements are measurable c) A change is CTx requirements can impact the system d) All of the above 3) Every six sigma certified professional knows that ________ requirements relate to health and well-being.
a) CTP b) CTQ c) CTD d) CTS 4) Susan just completed a rigorous lean six sigma green belt training. Now she knows that _____ requirements are most likely derived from ___________. a) CTP, voice of business b) CTQ, voice of business c) CTP, voice of customer d) CTx, voice of customer 5) A survey conducted by a marketing team led by a green belt found that customers of an on-line flower shop expect delivery within 3 to 5 business days. Which CTx requirement does this finding primarily pertain to? Choose one answer. a) CTP b) CTD c) CTQ d) None of the above |
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