Big Y
The Big Y is referred under the Six Sigma environment. Ultimately, the Big Y is the last goal that the Six Sigma project wants to reach. This makes the Big Y a very important measure to take into account.
The Big Y is usually directly linked to the customer requirements and is sometimes used to generate the little y operational goals that need to be better in order to achieve the Big Y improvements.
Let's imagine that your Big Y is to improve the satisfaction of your customers in your restaurant. The little y could be, for example, having more menu choices, having different rooms with different atmospheres, the time you take to seat your customers, the time you take to serve their meal, among others.
The Big Y is usually directly linked to the customer requirements and is sometimes used to generate the little y operational goals that need to be better in order to achieve the Big Y improvements.
Let's imagine that your Big Y is to improve the satisfaction of your customers in your restaurant. The little y could be, for example, having more menu choices, having different rooms with different atmospheres, the time you take to seat your customers, the time you take to serve their meal, among others.