This Is How Six Sigma Is Defined
One of the things that you need to know is that the way how six sigma is defined evolved over time. In fact, Six Sigma was developed for the first time by Motorola in 1986. At the time, it was a quality control program. However, in 2016, the concept changed a bit. So, how is six sigma defined today?
When you look at Six Sigma today, we can say that it is more a general business-management philosophy that is focused on multiple aspects. These include improving the products and services, sustaining these same products and services, improving customer retention, and meeting customer requirements. So, overall, we can say that Six Sigma is mainly focused on customers.
One of the things that you also need to know about Six Sigma is that the methodology can be applied to all industries. Since it focuses more on qualitative measurements and not on qualitative markers, this allows any business to implement Six Sigma.
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#1: Define - Define The Problem:
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#2: Measure - Quantify The Problem:
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#3: Analyze - Identify The Cause Of The Problem
During this step, there should be some brainstorm between the different team members. This will allow the team to develop different hypotheses as for the reasons why the problem exists. This analysis is extremely important because when it is not done the right way, it may lead organizations to lose a lot of time and waste a lot of resources. The truth is that this is when you are discovering the root of the problem. And this is the only way that you have to find solutions that can help you solve it. Remember that the ultimate goal of Six Sigma is to improve customer experience.